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  • Our Road to CreatorCon at Knowledge17

    The CreatorCon® Challenge, part of ServiceNow Knowledge17 conference came at a perfect time for PlatCore. CreatorCon is in essence a competition to develop an application based on the ServiceNow platform. In addition, there is a good size cash award pool with marketing and partner awards that make it quite appealing. We at least wanted to…

  • PlatCore LMS Achieves Istanbul Certification Milestone!

    PlatCore is excited to earn ServiceNow Istanbul certification for our Learning Management System (LMS)! Now you can run our LMS on either Helsinki or Istanbul versions of ServiceNow, the two latest feature releases. PlatCore is committed to innovation and providing solutions that maximize your investment in ServiceNow. Our LMS drives organization efficiency improvements and will…

  • Show LMS Training Records in Incident Management Application

    A key challenge most support staffs face is limited awareness of a caller requesting any type of service. I believe it would be beneficial to provide as much information at the moment of interaction as possible to allow the support rep to better tailor service to the caller. One of the useful benefits of the PlatCore…

  • 3 Steps to Training Record Integration for ServiceNow!

    Imagine This Typical Support Scenario: A customer calls your service desk to report a problem… their e-mail isn’t opening. It could be anything from a full outage, to a PC problem, to a simple user error. The support agent will ask a series of questions to try to minimally triage the issue before raising any…

  • PlatCore Debuts the First Learning Management System Built On The ServiceNow Platform

    PlatCore LLC is excited to announce the launch of our first application, a Learning Management System (LMS), now available in the ServiceNow app store. This LMS, coupled with ServiceNow tools will: Simplify compliance audits of regulatory training controls, delivering cost reductions. Assign, deliver, and track courses for your organization quickly and efficiently. Enhance customer service by…