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  • Show LMS Training Records in Incident Management Application

    A key challenge most support staffs face is limited awareness of a caller requesting any type of service. I believe it would be beneficial to provide as much information at the moment of interaction as possible to allow the support rep to better tailor service to the caller. One of the useful benefits of the PlatCore…

  • 3 Steps to Training Record Integration for ServiceNow!

    Imagine This Typical Support Scenario: A customer calls your service desk to report a problem… their e-mail isn’t opening. It could be anything from a full outage, to a PC problem, to a simple user error. The support agent will ask a series of questions to try to minimally triage the issue before raising any…

  • PlatCore Debuts the First Learning Management System Built On The ServiceNow Platform

    PlatCore LLC is excited to announce the launch of our first application, a Learning Management System (LMS), now available in the ServiceNow app store. This LMS, coupled with ServiceNow tools will: Simplify compliance audits of regulatory training controls, delivering cost reductions. Assign, deliver, and track courses for your organization quickly and efficiently. Enhance customer service by…