Explore the most commonly asked questions on Learning Management, PlatCore LMS, ServiceNow, building education programs, remote learning, and more.
Yes, an available instance of ServiceNow is a prerequisite. This is because PlatCore LMS is built specifically for ServiceNow and runs natively on the ServiceNow AI Platform. In fact, PlatCore is the only full-featured, native LMS available on the ServiceNow marketplace.
While an instance of ServiceNow is required, no additional ServiceNow licensing or specific modules are required to implement PlatCore LMS.
Absolutely. PlatCore helps organizations create learner-focused education portals for on-demand education and self-service. Whether you’re onboarding or upskilling employees, customers, partners, or distributors—PlatCore can help you streamline training and exceed expectations.
Yes, PlatCore makes it easy to personalize courses and learning plans to meet the unique needs of learners. Additionally, Dynamic Assignments ensure your tailored training is delivered exactly when it’s needed.
PlatCore’s native integration with ServiceNow eliminates data silos and gives you access to data across your enterprise. This gives you the power to easily automate workflows, renewals, onboarding, training assignments, certifications, re-certifications, and much more based on start date, role, title, product line, or other learner criteria.
Yes, the real power of a native ServiceNow LMS is that your training and education program integrates seamlessly with your core business platform. That gives you the ability gate access or trigger notifications and required training based on roles, events, or any other criteria controlled within ServiceNow.
While companies of all sizes use PlatCore, mid to large enterprise companies on the ServiceNow platform tend to find the best value in our ability to help them overcome the complexities and challenges of training remote, hybrid, and globally distributed employees, customers, and partners.
PlatCore is designed to help your team rapidly create and roll out any training material. That means PlatCore supports PDFs, SCORM, XAPI, AICC, Videos, Microsoft Word, PowerPoint, Excel, KB Articles, and more.
Yes, PlatCore LMS can easily be customized with logo, widget, color schemes, custom badges and the appropriate branding in alignment with your specific customer requirements.
Yes, PlatCore LMS supports gamification inclusive of badges and leaderboards.
Yes, PlatCore LMS leverages ServiceNow’s API technology to integrate with your tech stack, including HRIS platforms, learning catalogs, and even other learning systems.
Yes, PlatCore is a ServiceNow scoped application built natively on the platform. Scoped apps leverage ServiceNow’s security, workflows, and upgrade-safe architecture.
Yes, ServiceNow is FedRAMP compliant and supports FedRAMP High Impact. As a native application built on ServiceNow, Platcore leverages all ServiceNow’s FedRAMP compliance and functionality within the ServiceNow FedRAMP GCC environment. PlatCore LMS customers include the most secure federal agencies in the United States.
Yes, PlatCore LMS is a native ServiceNow application and adheres to the security controls in the Department of Defense Impact Level 4 and 5 certifications of the ServiceNow instance. PlatCore LMS customers include the most secure federal agencies in the United States.
Yes, PlatCore LMS is 508 compliant and we leverage ServiceNow’s Service Portal technology for our interface, which is VPAT certified.
Yes! PlatCore LMS is available for download directly from the ServiceNow store at any time.
PlatCore and ServiceNow offer the ability to deliver localized, personalized training. PlatCore LMS supports the following languages out-of-the-box: Arabic, Portuguese, Finnish, French, English, German, Hindi, Italian, Japanese, Korean and Spanish. (Additional languages can easily be added upon request.)
PlatCore’s subscription model helps support your training efforts as you scale. PlatCore offers competitive pricing on a per annual user basis. For more information on pricing, or to see a demo, click here.
Yes, PlatCore’s subscription provides full annual technical support. PlatCore LMS customers enjoy access to a 24 x 7 Support portal.
One of the key benefits of PlatCore LMS is the extremely quick time to value. A basic PlatCore LMS implementation is typically completed within 4-6 weeks. Deployment services are provided, and additional consulting services can be delivered upon request.
Yes, PlatCore is delivered with over 30 out of the box reports and dashboards.
Yes, PlatCore provides full and configurable notification functionality, which can be automated. PlatCore LMS also supports ServiceNow survey capability which is customizable. PlatCore LMS also supports digital signatures.
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