CASE STUDY
Native ServiceNow LMS Accelerates Customer Training
Explore how PlatCore LMS, built on ServiceNow, helped one of Europe’s most valued brands create a centralized customer portal for a 5X growth in training completions.
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About The Customer
The Customer
Manufacturing
With a rich history of innovation, this manufacturing company has grown to serve 90+ countries around the world using a trusted network of distributors. A dedicated ServiceNow CSM customer, they realized the importance of a single point of contact for all customer interactions.
“With the help of PlatCore LMS, we were able to adapt quickly to these changing times, where face-to-face training turned online overnight – this saved us from what would have been mission impossible.”
Global Director of Shared Services
The Challenge
Certification courses helped ensure their distributors offered quality product installation and support. Previously, the learning team conducted face-to-face courses all over the world.
But, as the company grew, it became increasingly difficult to keep up with the demand. To enable company and distributor growth, they needed to scale this top-quality training.
They sought out PlatCore as a Customer Training LMS that could seamlessly fit into their existing customer portal.
The Solution
Native to ServiceNow CSM, PlatCore has helped this company centralize a hub for customer sales, support, and training.
This removes the pain of multiple customer platforms – for customers and employees.
One Location
Role-Based Portal Pages
Connected Data
Embedding training in this customer hub facilitates reporting, security, delivery, processes, logins, and more to help drive product adoption and usage. When training might have “been mission impossible” instead, it has enabled growth that continues to scale.
“An easy to use training solution that is well supported! With the help of PlatCore, we were able to adapt quickly in these changing times, where face-to-face turned online overnight. We highly recommend PlatCore for any training need.”
The Results
The new LMS launched just as face-to-face training was canceled and internal travel bans began due to COVID-19. Two years later, they continue to help unite a global network of distributors.
PlatCore has helped this company to:
- Serve 100+ Distributors in 10+ Languages
- 5x YOY increase in training completions
- Greatly improve customer satisfaction
As monthly training completions continue to double, distributors are now taking five times the training from the previous years. Customers rave about how easy it is to complete training – anytime and anywhere they want.
This has meant more than just significant cost savings – it is helping create happy customers for business as (or better than) usual.
