Insurance carriers and agencies invest heavily in recruiting, onboarding, and supporting agents, yet many still struggle to deliver timely, role-specific training that keeps pace with new products, evolving sales strategies, and changing customer expectations.
Too often, training is disconnected from the systems agents use every day, making it difficult to ensure the right people receive the right learning at the right time.
In this webinar, PlatCore CTO Shawn Gabel demonstrates how organizations are using ServiceNow and PlatCore to automate agent enablement at scale.
One PlatCore insurance customer today supports 7,000 active learners in a single instance, handles 100,000+ monthly completions, assigns 10 new courses per month to every agent, and exceeded 1 million training registrations in 2025. Trained agents sell more, and this customer incentivizes completion with direct bonuses tied to training outcomes.
What You’ll Learn
- How to automate training across the agent lifecycle: See how dynamic assignments automatically enroll new agents on day one and deliver monthly product and skills training to the full agent group, triggered directly from ServiceNow data without manual effort.
- How to build 10 new courses a month without a large team: Watch a live demo of PlatCore's AI Course Builder, which turns a product PDF into a structured, published course in roughly 15 minutes, cutting content creation from days or weeks down to hours.
- How to give managers and leaders real-time visibility into readiness: Discover how manager dashboards, compliance reports, and automated notifications create accountability loops that pull agents back into the system without requiring manual follow-up.
For insurance organizations looking to improve agent sales performance, increase product adoption, and accelerate time-to-productivity, learning can no longer be treated as a separate system. Attend this session to see how a native learning platform on ServiceNow can help create a more connected enablement strategy that supports agents from day one and continues to drive performance throughout their careers.
Presenters:
Shawn Gabel, Chief Technology Officer, PlatCore LMS
Shawn brings extensive expertise in learning management, including ServiceNow HRSD. A retired US Air Force Commander, Shawn also has 10+ years experience in the management consulting industry.
.png?width=100&height=100&name=Team%20Pics%20(2).png)
Mike Daecher, Chief Marketing Officer, PlatCore LMS
Mike is PlatCore's Chief Marketing Officer. He's been in the education space for most of his career, including the last ten in learning management, both as a client and vendor. He is passionate about creating exceptional experiences for online learners.
