Introducing PlatCore 4.0: A Smarter, Simpler Learning Experience -- Built on ServiceNow

At PlatCore, we believe in empowering internal and external learners by making learning easier, more intelligent, and more accessible—all without leaving the ServiceNow platform. With the release of PlatCore LMS 4.0, we’re delivering the most powerful version of our learning platform yet, packed with innovative features that streamline admin workflows, enhance learner engagement, and lay the foundation for AI-driven, data-smart learning. 

Here are the five biggest highlights from our 4.0 release: 

We’ve heard your feedback: the standard ServiceNow backend, while powerful, can be complex for routine LMS management. That’s why we’ve introduced the new LMS Admin Workspace—a purpose-built, intuitive environment that puts everything you need to manage learning at your fingertips. 

Why It Matters: 

Admins can now access all the critical tools they need—grading, approvals, reports, and learner insights—without navigating the traditional ServiceNow interface. Whether you're creating content or analyzing completion rates, the LMS Admin Workspace offers: 

• Actionable Home Page: View urgent tasks like grading and pending approvals the moment you log in. 

• Registration & Completion Insights: Easily monitor learner progress with visual filtering and real-time data. 

• Content Hub: Understand how courses are performing with quick access to ratings, reviews, and course builder tools. 

• List Page for Data Management: Quickly edit key LMS records—like users, enrollments, and course data—without diving into complex table structures. 

• Advanced Analytics Center: Build your own dashboards, visualize key KPIs, and track learning trends with powerful pre-built and custom reports. 

This isn’t just a cosmetic update—it’s a true transformation of the LMS admin experience, designed for speed, clarity, and action. 

2. Powerful New Capabilities for Instructor-Led Training (ILT)

As organizations increasingly blend virtual and in-person learning, we’re expanding our ILT capabilities to give administrators and instructors the control and flexibility they need—while making it easier for learners to engage. 

What’s New in ILT: 

• Reserved Seating by Department: Ensure key teams always have access to mission-critical training by allocating seats based on organizational groups. 

• Recurring Events: Easily schedule multi-session trainings (e.g., “every Monday at 10 AM for six weeks”) without duplicating effort. 

• Expanded Email Notifications: Keep learners and instructors in the loop with automated emails for successful enrollments, cancellations, and session changes. 

• Enhanced Learner Experience: A new list view on course pages shows all available ILT sessions at a glance. Learners can see meeting links shortly before a session starts and review physical event details—now also included in notification emails. 

These updates are especially impactful for onboarding programs, compliance trainings, and any recurring, instructor-led sessions that demand structure and flexibility at scale. 

3. Full 508 Compliance and Accessibility

Learning should be for everyone. With PlatCore 4.0, we’ve reached full Section 508 compliance, ensuring that users of all abilities can engage meaningfully with training. 

Accessibility Highlights: 

• Keyboard Navigation: All platform features can be operated without a mouse. 

• Screen Reader Support: Clear, logical tagging of content allows screen readers to deliver a seamless learning experience. 

• Consistent, Navigable Design: Headings, links, and lists are semantically structured for easy access and navigation. 

• Color Contrast and Redundancy: Visual elements like charts and buttons meet high contrast standards and offer non-color cues for users with visual impairments. 

Accessibility is more than a checkbox—it’s about inclusion, usability, and designing with empathy. Whether you're meeting federal standards or building a more welcoming learning environment, PlatCore 4.0 supports your goals. 

4. Standardized, Customizable Portals

The improvements we made to meet accessibility requirements have resulted in broader benefits across the platform. With version 4.0, LMS portals are more customizable and visually consistent than ever before. 

Benefits for Admins and Developers: 

• Seamless Visual Redesign: The out-of-the-box LMS portal now aligns better with existing ServiceNow portals. 

• Flexible Widgets: All widgets inherit styles from the portal they’re used in, allowing for drag-and-drop flexibility across multiple portal experiences. 

• Simplified Customization: Standardization across page elements and style sheets makes it easier for ServiceNow developers to build and maintain a consistent user interface. 

Whether you’re launching an internal training site, a customer education hub, or a compliance portal for federal teams, the LMS portal is now more adaptable—without custom development headaches. 

5. AI-Driven Search and Embedded Learning Recommendations

PlatCore 4.0 introduces two innovations that demonstrate the power of AI in driving smarter, more efficient learning—all natively within the ServiceNow AI Platform. 

AI-Powered Search Across Training Content 

Say goodbye to keyword hunting. Our new AI Search delivers relevant results based on role, department, topic, and context. Whether a learner is looking for compliance training or product-specific onboarding, they’ll find what they need—faster and with more accuracy. 

Embedded Learning in ITSM, HRSD, and CSM Tickets 

Now, training can find your users—not the other way around. Using contextual analysis, PlatCore can recommend relevant courses directly inside ServiceNow tickets. For example: 

• An IT agent handling a networking issue may see training for router configuration. 

• An HR service request might trigger a recommendation for workplace safety training. 

This shift from reactive to proactive learning not only improves efficiency but also reduces future support requests by addressing knowledge gaps at the source. 

These new features also lay the groundwork for future GenAI capabilities. With a restructured, AI-optimized data model, PlatCore 4.0 is ready to scale with ServiceNow’s growing AI ecosystem—positioning learning as a core part of digital transformation across the enterprise. 

From LMS to Learning Intelligence 

PlatCore 4.0 isn’t just an upgrade—it’s a leap forward in how learning is delivered, managed, and personalized within the ServiceNow ecosystem. 

With a unified admin workspace, intelligent ILT tools, accessibility for all, flexible customization, and embedded AI, we’re building the future of enterprise learning. Whether you're in IT, HR, compliance, or customer success, PlatCore helps your teams learn in the flow of work—securely, intelligently, and at scale. 

We’re excited for you to experience these innovations. And we’re just getting started. 

📣 Ready to see PlatCore 4.0 in action? Contact us today to schedule a demo or upgrade your instance.