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  • 5 Reasons Your LMS Should Be On ServiceNow

    What is a Learning Management System (LMS)? Before we jump into why you want ServiceNow based LMS, let's start with a shared understanding of what an LMS is. At its core, an LMS manages training in your organization. There are lots of features that go into an LMS, but it meets four basic needs: assignment, delivery,…
  • Show LMS Training Records in Incident Management Application

    A key challenge most support staffs face is limited awareness of a caller requesting any type of service. I believe it would be beneficial to provide as much information at the moment of interaction as possible to allow the support rep to better tailor service to the caller. One of the useful benefits of the PlatCore…

  • 3 Steps to Training Record Integration for ServiceNow!

    Imagine This Typical Support Scenario: A customer calls your service desk to report a problem… their e-mail isn’t opening. It could be anything from a full outage, to a PC problem, to a simple user error. The support agent will ask a series of questions to try to minimally triage the issue before raising any…