CASE STUDY

PlatCore LMS Streamlines Training for Customer & Employee Success

Explore how PlatCore LMS, built on ServiceNow, helps ChannelAdvisor streamline education and deliver a consistent training experience for employees and customers alike.

Channel Advisor LMS Case Study Download

About The Customer

Channel Advisor | LMS Case Study

ChannelAdvisor

E-Commerce Company

The industry’s most trusted e-commerce solution, ChannelAdvisor is helping global brands and retailers solve their marketplaces, digital marketing, direct-to-customer, first-party retail, drop ship and fulfillment needs—all in a single, centralized platform.

ChannelAdvisor LMS Case Study | Ali Zelmat

“PlatCore LMS offers an integrated learning solution that is game-changing.”

Ali Zelmat
Director of Global Support, ChannelAdvisor
The Challenge

Disparate Systems & Management

As ChannelAdvisor’s Director of Global Support, Ali knows education is the key to success for both customers and employees. To better serve these audiences, they have built a dynamic support center, knowledge center and a success center.

Built on ServiceNow, these services allowed greater power and flexibility—and a smarter, connected way to serve internal and external customers. But when it came to their LMS, the surfaced content looked nice, but behind the scenes—fell flat. A separate system, their LMS created barriers to learning. Learners had to seek out training and content wasn’t curated to individuals.

The LMS also didn’t give them access to their own training data. Detailed reports required expensive services contracts and the resulting data lacked integrity and relevancy.

Training assignments required ongoing manual intervention. Training portals were inflexible and didn’t match their unique needs and branding. And the list of challenges continued.

The Solution

A Fully Connected, User-Friendly Learning Experience

Built natively on ServiceNow, PlatCore LMS allows ChannelAdvisor to fully integrate their learning into their current suite of support services. With an amazing time to value, ChannelAdvisor was up and running within a month.

They are still able surface training in a clean modern interface – but now learning is easier to find and manage. And this is only the beginning of the synergies they have found.

One Native System

Training Customers

Serving Multiple Audiences

Learning Workflows

Learning workflows automatically assign the correct onboarding training for new hires. These dynamic assignments are also able to automate recurring training as needed. Now, new employees can get up to speed twice as fast and remain more knowledgeable about product innovations.

Employee Onboarding

Maximize employee potential and productivity with a platform that supports self-paced e-learning, instructor-led courses, complex learning plans, and more.

Reporting

Your learning data is valuable. While most LMSs lock data away, PlatCore connects learning to ServiceNow’s world-class reporting engine to provide unrestricted access to real-time reports and dashboards across the enterprise.

The Solution | Channel Advisor LMS Case Study
The Solution

A Fully Connected, User-Friendly Learning Experience

Built natively on ServiceNow, PlatCore LMS allows ChannelAdvisor to fully integrate their learning into their current suite of support services. With an amazing time to value, ChannelAdvisor was up and running within a month.

They are still able surface training in a clean modern interface – but now learning is easier to find and manage. And this is only the beginning of the synergies they have found.

One Native System

Rapidly build new courses and import your entire existing content library with limitless possibilities.

Training Customers

Create a centralized and easy-to-use learning center to promote self-paced e-learning across your customer base.

Serving Multiple Audiences

Leveraging ServiceNow roles and security groups, ChannelAdvisor can now segment training to meet the needs of multiple audiences. Using their existing data, such as department, location, roles, etc. they can customize content. This allows them to securely serve customers and employees from the same system.

Learning Workflows

Learning workflows automatically assign the correct onboarding training for new hires. These dynamic assignments are also able to automate recurring training as needed. Now, new employees can get up to speed twice as fast and remain more knowledgeable about product innovations.

Employee Onboarding

Maximize employee potential and productivity with a platform that supports self-paced e-learning, instructor-led courses, complex learning plans, and more.

Reporting

Your learning data is valuable. While most LMSs lock data away, PlatCore connects learning to ServiceNow’s world-class reporting engine to provide unrestricted access to real-time reports and dashboards across the enterprise.

The Solution | Channel Advisor LMS Case Study
The Results

Learning Management. Simplified.

While the average time to launch an LMS is between 6 -12 months, the team at ChannelAdvisor was able to go live in just under one month and achieve:

  • A cohesive customer & employee experience layer
  • Unbeatable time to value
  • Learning in the flow of work

These types of incredible results come from incredible teams. Most importantly, now there is a foundation to build future learning efficiencies. On the ground, this means learners feel more confident, happy, and engaged in their work.

Powered by ServiceNow workflows, security groups, integrated portals, and reporting—this team continues to dramatically scale learner adoption and growth. A dynamic company, ChannelAdvisor has found exciting new ways to offer great learner experiences. We can’t wait to see the innovations they will come up with next!

ServiceNow LMS Built on NOW
Channel Advisor LMS Case Study Download

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