At PlatCore, we believe in empowering internal and external learners by making learning easier, more intelligent, and more accessible—all without leaving the ServiceNow platform. With the release of PlatCore LMS 4.0, we’re delivering the most powerful version of our learning platform yet, packed with innovative features that streamline admin workflows, enhance learner engagement, and lay the foundation for AI-driven, data-smart learning.
Here are the five biggest highlights from our 4.0 release:
1. A Game-Changing LMS Admin WorkspaceWe’ve heard your feedback: the standard ServiceNow backend, while powerful, can be complex for routine LMS management. That’s why we’ve introduced the new LMS Admin Workspace—a purpose-built, intuitive environment that puts everything you need to manage learning at your fingertips.
Why It Matters:
Admins can now access all the critical tools they need—grading, approvals, reports, and learner insights—without navigating the traditional ServiceNow interface. Whether you're creating content or analyzing completion rates, the LMS Admin Workspace offers:
This isn’t just a cosmetic update—it’s a true transformation of the LMS admin experience, designed for speed, clarity, and action.
As organizations increasingly blend virtual and in-person learning, we’re expanding our ILT capabilities to give administrators and instructors the control and flexibility they need—while making it easier for learners to engage.
What’s New in ILT:
These updates are especially impactful for onboarding programs, compliance trainings, and any recurring, instructor-led sessions that demand structure and flexibility at scale.
Learning should be for everyone. With PlatCore 4.0, we’ve reached full Section 508 compliance, ensuring that users of all abilities can engage meaningfully with training.
Accessibility Highlights:
Accessibility is more than a checkbox—it’s about inclusion, usability, and designing with empathy. Whether you're meeting federal standards or building a more welcoming learning environment, PlatCore 4.0 supports your goals.
The improvements we made to meet accessibility requirements have resulted in broader benefits across the platform. With version 4.0, LMS portals are more customizable and visually consistent than ever before.
Benefits for Admins and Developers:
Whether you’re launching an internal training site, a customer education hub, or a compliance portal for federal teams, the LMS portal is now more adaptable—without custom development headaches.
PlatCore 4.0 introduces two innovations that demonstrate the power of AI in driving smarter, more efficient learning—all natively within the ServiceNow AI Platform.
AI-Powered Search Across Training Content
Say goodbye to keyword hunting. Our new AI Search delivers relevant results based on role, department, topic, and context. Whether a learner is looking for compliance training or product-specific onboarding, they’ll find what they need—faster and with more accuracy.
Embedded Learning in ITSM, HRSD, and CSM Tickets
Now, training can find your users—not the other way around. Using contextual analysis, PlatCore can recommend relevant courses directly inside ServiceNow tickets. For example:
This shift from reactive to proactive learning not only improves efficiency but also reduces future support requests by addressing knowledge gaps at the source.
These new features also lay the groundwork for future GenAI capabilities. With a restructured, AI-optimized data model, PlatCore 4.0 is ready to scale with ServiceNow’s growing AI ecosystem—positioning learning as a core part of digital transformation across the enterprise.
PlatCore 4.0 isn’t just an upgrade—it’s a leap forward in how learning is delivered, managed, and personalized within the ServiceNow ecosystem.
With a unified admin workspace, intelligent ILT tools, accessibility for all, flexible customization, and embedded AI, we’re building the future of enterprise learning. Whether you're in IT, HR, compliance, or customer success, PlatCore helps your teams learn in the flow of work—securely, intelligently, and at scale.
We’re excited for you to experience these innovations. And we’re just getting started.
📣 Ready to see PlatCore 4.0 in action? Contact us today to schedule a demo or upgrade your instance.